Stone Cladding Sample Policy
Stone cladding samples are provided to allow customers to view the genuine colour, tone, texture, and surface character of the stone before placing a full official order. Due to the weight of our stone cladding and the handling methods used by standard parcel couriers, stone cladding sample delivery conditions are not comparable to professional palletised stone transport.
Important notice: All stone cladding samples are non-returnable and non-refundable, regardless of their condition on arrival. Sample charges are applied solely to cover costs, handling, and courier charges.
Each sample box consists of 4 full-size stone cladding panels (approximately 30 kg in total). Samples are supplied for assessing the stone itself, including colour variation, texture, and overall appearance, and are not intended to evaluate the condition of adhesive layers or cement backing after courier transit.
Based on long-term experience, it is common for stone cladding samples to experience damage during parcel delivery, including partial detachment of stone from the backing. This occurs due to the weight of the stone cladding material and the non-specialist nature of courier handling, and does not indicate a defect in the stone.
Samples are packed in standard cartons and are not reinforced for rough courier handling. If stone detachment or damage occurs during transit, this should not be a cause for concern.
If your primary purpose in ordering a sample is to confirm the stone’s colour, texture, and visual character, we are happy to supply samples provided you understand and accept the possibility of backing detachment during delivery. Please contact us if clarification is required.
Full orders are handled differently. All official production orders are palletised, reinforced, and securely packed for professional stone logistics via Palletways. Stone movement or detachment during full official order transport is extremely rare.
Please note that within the UK market, many stone cladding products with similar colours and structures originate from the same quarry regions and associated factories. As such, samples remain a reliable reference for evaluating the visual characteristics of the stone prior to committing to a full order.
