Paving Slabs Direct Standard Delivery – Tail-Lift Kerbside Delivery by Palletways
Unless otherwise agreed in writing before dispatch, all standard pallet deliveries arranged by Paving Slabs Direct are made by Palletways using tail-lift kerbside delivery. Paving Slabs Direct does not provide HIAB delivery, crane-assisted unloading, lifting over walls or fences, or placement inside gardens, garages, buildings or other private areas as part of its standard delivery service.
Under standard tail-lift kerbside delivery, the driver will lower the pallet from the vehicle to ground level and move it using a manual pallet truck where safe and practical to do so. The delivery location must be accessible by a large pallet delivery vehicle and must have suitable flat, firm and level ground for the safe movement of heavy palletised paving, stone and landscaping materials.
Delivery is deemed complete once the pallet has been unloaded at the kerbside or at the nearest safe and accessible point determined by the driver. Customers may request that the driver moves the pallet slightly further, such as onto a driveway, but this is not guaranteed and remains entirely at the driver's discretion, subject to access, ground conditions, pallet weight and safety considerations.
Paving Slabs Direct Standard Delivery – Tail-Lift Kerbside Transport
Paving Slabs Direct uses tail-lift kerbside delivery as the standard method for transporting palletised paving slabs, natural stone, porcelain paving, clay pavers and other heavy landscaping materials across the UK. This is the normal one-way pallet delivery method used throughout the building-materials industry. Unless confirmed in writing before dispatch, this service does not include HIAB delivery, crane unloading, forklift unloading, lifting over walls or fences, or placement inside gardens, garages, buildings or private areas.
Kerbside Delivery & Driver Responsibility
Delivery is completed once the pallet has been unloaded at the kerbside, or at the nearest point that the driver considers safe and accessible. The driver may, where conditions allow, move the pallet a short distance beyond the kerbside, but this is not part of the guaranteed service. Any further movement depends on safe access, suitable ground, pallet weight, vehicle position and the driver's own safety judgement at the time of delivery.
National Pallet Network Operation
Final delivery is carried out by established third-party pallet networks such as Palletways. These networks operate through regional depots, vehicles and individual drivers, so practical delivery decisions may vary according to the vehicle, route, pallet weight, local access and safety conditions at the property. Paving Slabs Direct uses reputable pallet partners to provide a reliable, practical and cost-efficient delivery service wherever possible.
Tail-Lift Limitations & Returns
Standard tail-lift vehicles have practical weight and handling limits, especially for heavy stone pallets. Pallets weighing around 900-980 kg may not be suitable for some standard vehicles or manual pallet-truck movement, particularly where ground conditions are poor. In these cases, a higher-capacity vehicle, crane-assisted transport, forklift support or other mechanical handling equipment may be required.
Return Transport Arrangements
For return shipments, pallet weight, site access, loading conditions and any handling requirements must be agreed with the transport provider in advance. Returned goods must also be properly secured on the pallet and accessible for collection. If the pallet cannot be safely collected due to unsuitable access, excessive weight, poor ground conditions or lack of proper equipment, collection may be delayed, refused or subject to additional charges.
