Important: Will the driver call me?
By default, our standard delivery does not include a pre-arrival phone call.
The "Booked In" service is a specific exception. If you have specific delivery requirements or if the delivery address appears to have access difficulties, we will opt for a "Booked In" service on a case-by-case basis.
Communication Guidelines for "Booked In" Orders
If your order has been selected for this service due to special requirements, the local depot will contact you (usually on the day of arrival). In these cases, please:
- Stay Reachable: Ensure your contact number is correct and your mobile phone has a reliable signal throughout the scheduled delivery day.
- Check Voicemails: If the depot cannot reach you, they will typically leave a message. Please call them back promptly to confirm the delivery and avoid it being held.
- Avoid Re-delivery Fees: If a "Booked In" call is required but the depot cannot reach you, they may postpone the delivery to avoid a failed attempt and potential additional charges.
Do you have specific delivery requirements?
If you require a call-back due to access issues or narrow lanes, please let us know immediately at: sales@pavingslabsuk.co.uk
Note: Standard pallet network deliveries are generally made between 8 am and 6 pm without prior notice unless the "Booked In" exception is applied to your order based on specific site requirements.
